1- Request a Shipment In 4 comfy steps, say what, where, from whom and, to whom you want to send your parcel. In the first step, write your parcel info. You as a Shipper can be the Sender or Receiver of the parcel. So, if you want to send a parcel to someone else, then you are the Sender and, if you want to receive a parcel from someone else, then you are the Receiver. In the second step, write your shipping info. You can specify the amount that you are willing to pay to a ComfyPal for delivering your parcel. Also, in the “Required by” field, you select the date that your parcel must arrive at the destination. Steps 3 & 4; In step 1, if you picked to be the Sender, then your info will be filled in Sender's info (step 3) by the system and if you picked to be the Receiver then your info will be filled in Receiver's info (step 4) by the system. Uploading personal photos helps the ComfyPal to find Sender and Receiver easier, and increases trust and security as well.
2- Wait for travelers’ delivery Offers After you submit your Shipment Request, you need to wait for travelers to send you delivery Offers. We call these travelers, ComfyPals. You can find your received Offers in the “My Shipment Requests” section of your Account. ComfyPals are not ComfyPost’s employees. They are travelers who want to help you and make money besides traveling. You can become a ComfyPal next time you want to travel! Why Not?!
3- Choose your ComfyPal You might get more than one delivery Offer from different ComfyPals. For each offer, you are able to see the ComfyPal's profile info including contact info and rating. You can contact them to research them for yourself and once, you made your decision, you accept an offer. You can only choose one offer from the many Offers you received and accept it. When you accept a ComfyPal’s offer, the selected ComfyPal would also become able to see your profile info including contact info and rating. At this point, both Shipper and ComfyPal can contact each other by Phone or Email. Shipment Tracking is now available for the Shipper and the ComfyPal in “My Shipment Requests” and “What I Deliver” sections of their Accounts respectively.
4- Reach your ComfyPal After contacting your ComfyPal and you both agreed on everything including the delivery Fee, the Sender meets the ComfyPal and gives the Shipment to him/her. The ComfyPal has to check the Shipment thoroughly, so do not fasten your Shipment package and make sure that it is easy to inspect. Be aware that ComfyPal has the right to withdraw his/her offer if s/he does not feel right about you, the Sender, or the Shipment at any time. When the ComfyPal is taking the Shipment from the Sender, ComfyPal must submit the “Pickup” form by clicking the “Picked Up” button in the presence of the Sender in “What I Deliver” section of his/her Account. This button is only available for ComfyPal. If for any reason the ComfyPal were not able to submit the form while picking up the Shipment and the Sender trusted him/her and gave the Shipment to him/her, then the ComfyPal should submit the form as soon as s/he can. A Delivery Code is then sent to the Shipper.
5- Receive your Shipment & pay to your ComfyPal You can track your shipment by going to “My Account > My Shipment Requests” and click on the tracking icon in front of your Shipment request. You can see when your ComfyPal departs from the origin city and when s/he arrives at the destination city. After ComfyPal arrives, s/he will contact the Receiver to arrange the delivery. The Receiver must pay the delivery fee when s/he receives the Shipment. The Receiver needs to give the Delivery code to the ComfyPal at this time of delivery at the destination and receives the shipment. Either the Shipper or the ComfyPal must submit the Delivery form by clicking the “Delivery Form” button at the end of the tracking info. The ComfyPal must insert the Delivery code in the delivery form if s/he submits the form. At the end, the system asks for optional Rating of their experience with each other.